Automated compiling of concepts, topics & themes from large sets of documents.
It’s great to know what your customers think about your offering but what’s even more valuable is to know what parts of your offering do people like and dislike. That’s where our semantic analysis comes in, by breaking apart your customer feedback our systems can automatically identify consistent topics being discussed allowing you to easily identify the subjects that matter the most to your customers.
Our technology can break apart any of your customer feedback to determine the topics that are being discussed inside your data. When combined with our sentiment analysis, this allows you to track the importance of certain features over time, identify problem areas inside the business or even adjust your marketing message to align with the points that resonate with your customers. This isn’t just a word-cloud where you’ll pick up phrases like ‘here’, our system automatically identifies parts of the text that standout and are actually being critiqued by your customers.
This is no word cloud output, our semantic analysis leads the market in identifying the terms that stand out the most inside your customer feedback. Not only do identify constructive feedback but we also identify consistent topics without any human input. By adding semantic analysis to your data analysis offering, you’ll finally provide context to all of your insights. Yes, engagement has gone up, but why? With our semantic analysis technology you can find out.