Online Community

Master your Online Community.

Insights Begin with Listening
Est 2015

Hertzian - The AI Engine for Human Feedback
Since 2015 Building AI since before ChatGPT

Turn Noise Into
Actionable Intelligence.

The world speaks in unstructured data. Hertzian's AI engine listens, understands, and structures millions of feedback points instantly giving you the clarity to build better products and happier communities.

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National AI Awards

National AI Awards

Winner 2024

Nominee 2025

UK Government

UK Government

Top 5 UK AI Companies

& Projects 2020

Interceltic Startup Challenge

Interceltic Business

Winner 2025

Cornish Representative

Choose Your Product

We don't believe in one-size-fits-all AI. Select the specialized platform engineered for your specific industry challenges.

CustomerXP
SaaS

Enterprise CX

Stop manually tagging tickets. Automate sentiment tracking and categorize customer feedback instantly to reduce churn and boost operational efficiency.

  • Real-time Ticket Analysis
  • Automated Employee Scoring
  • Churn Prediction
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PlayerXP
Gaming

Game Analytics

The gold standard for game studios. Aggregating player voices from Discord, Reddit, and Reviews to detect live-ops issues before they go viral.

  • Multi-source Aggregation
  • Toxic Behavior Detection
  • Community Sentiment Trends
Explore PlayerXP
Smart Start
Services

Digital Transformation

Your dedicated AI partner. We provide the consultancy, custom builds, and implementation support needed to modernize your legacy systems.

  • Strategic AI Consultancy
  • Custom Machine Learning Models
  • Full-Stack Implementation
Explore Smart Start

Trusted by

See Our Platform In Action!

Curious about the UK's response to Working from Home during the Pandemic? Read our brand new report looking at Twitter data from the last 12 months.

READ OUR LATEST REPORT

Our Platform

How we work with you
1

Data Collection

Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.

Centralised collection of interactions
2

Understanding the Conversation

Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.

AI platform
3

Analysing Each Interaction

Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.

Data insights
4

Providing Real Results

Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.

Data visualisation
LEARN MORE ABOUT OUR PLATFORM
Customer feedback

Measure Community
Sentiment

Analyse community feedback to understand how your customers feel.
Magnifying glass

Quantify Problem Areas

Locate the biggest issues affecting your product or service.
Trends in digital community

Understand What's
Working

Get ahead of the trends building within your digital community.
Change effectiveness graph

Track The Impact
of Change

Track change effectiveness and increase the visibility of customer opinion.

Use Cases

Good Customer experience

Customer Experience

Build a 360° CX view of your service and understand pain points throughout your customer journey.
Product Improvement

Product Improvement

Quickly locate issues with your product or service and track improvements once changes are made.
Community Management

Community Management

Unify all of your community engagements into one place and see key conversations.
Competitor Benchmarking

Competitor Benchmarking

Measure your sentiment and other retention metrics against key competitors.

From Our Blog

Hertzian Team
Hertzian Partners with Cornwall FA to Elevate Grassroots Football in Cornwall
Together, Hertzian and Cornwall FA are committed to creating a thriving, inclusive, and safe environment for football enthusiasts across the region. By combining Hertzian's cutting-edge AI technology with Cornwall FA's commitment to grassroots football, this partnership seeks to enrich the experience for players, coaches, referees, and fans alike. Hertzian is proud to invest in the future of football in Cornwall and looks forward to creating lasting opportunities for all involved.
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Hertzian Team
Celebrating Hertzian’s Achievements at the Tech South West Awards
We’re thrilled to share that Hertzian was recognised at this year’s Tech South West Awards, where we were finalists in two categories: Best Application of AI and Tech Company of the Year. We were highly commended for Tech Company of the Year, which is a fantastic reflection of all the hard work and innovation our team has put in over the past year.
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Hertzian Team
EY FINANCIAL SERVICES SENTIMENT REPORT
A closer look at what has allegedly happened in EY India and the impact on the financial services sector. At CustomerXP, we specialise in data-driven insights, providing an objective look at industry sentiment. This report explores how the tragic passing of Anna Sebastian, a young Audit and Assurance Executive at EY's Pune (India) office in July 2024, has affected the sentiment within the accountancy sector. We aim to analyse the impact this event has had on the sentiment surrounding EY and the broader accountancy industry. However, it’s essential to note that this report does not investigate the circumstances of the incident; instead, it solely examines its influence on public perception and sentiment within the sector.
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Change The Way You See Your Community.
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CONTACT US