CustomerXP | Turn Customer Noise into Business Growth
CustomerXP
AI-Powered Sentiment Intelligence

Turn Customer Noise into
Revenue & Growth.

Stop guessing why customers leave. CustomerXP unifies calls, emails, and reviews to reveal hidden friction points automatically, in real-time.

Request a Demo How it works

Trusted by Local & Global Leaders

Falmouth University Cornwall FA AMD NHS Hendra Holidays

Operational Intelligence,
Not Just Analytics.

CustomerXP doesn't just count interactions; it extracts high-resolution intent. We identify the specific revenue-blocking friction that legacy sentiment tools miss.

Intent Recognition

Go beyond 'positive' or 'negative'. Identify urgent buying signals or churn risks buried in unstructured noise.

Monetized Insights

Understand the exact financial impact of operational friction points across your entire customer base.

CustomerXP Calls

Inbound Sales

Hidden Intent

High Value

Friction Detected

Revenue Risk

Impact Analysis

£1,450 Opportunity Loss

"Customer requested Anniversary Suite. Staff stress response 'check website' blocked immediate conversion."

Unify Every Channel

We speak every language your customer uses. Hover to see how we extract value from the noise.

Phone

Transcription & Intent

Case Example

Detecting "Tone shift" in real-time allows managers to intervene before a customer hangs up.

Email

Issue Clustering

Efficiency Boost

Auto-group 10,000+ support emails to find the specific product bug costing £5k daily.

Reviews

Public Sentiment

Brand Protection

Sensory AI detects defect patterns in Amazon reviews 2 weeks before standard reporting.

Surveys

The "Why" Analysis

Deep Learning

Automatically extract meaning from 50,000+ open-text NPS survey comments instantly.

Proven Reliability

EY Industry Sentiment Report

Discover how CustomerXP processed massive volumes of unstructured financial data to identify critical industry shifts for EY's global consulting practice.

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EY Logo

Tailored Solutions

We solve high-stakes experience problems for leaders in housing, policy, and global finance.

Hotels & Resorts

Stop booking abandonment. Identify room defects and staff burnout in real-time to protect RevPAR.

Case Study

Travel & Transport

Map end-to-end passenger sentiment for Airlines, Rail, and Cruises to optimize global routes.

Case Study

Global Retail

Early sensing for product defects across E-commerce giants and high-street luxury brands.

Frequently Asked Questions

Does it work with non-English languages?
Yes. Our AI natively understands over 100 languages. It translates and normalizes sentiment instantly, allowing you to analyze global feedback in a single dashboard without manual translation.
How long does integration take?
Most clients are live within 48 hours. We have pre-built connectors for platforms like Salesforce, Zendesk, and Trustpilot. For custom sources, our API allows for rapid ingestion setup.
Can we set up custom alerts for specific keywords or events?
Absolutely. You can define custom "Triggers" based on keywords, sentiment thresholds, or specific intent types (e.g., "Legal Threat" or "Bulk Refund Request") to notify your team via Slack, Teams, or Email instantly.
Is customer data sanitized for PII?
Yes. Our engine automatically detects and redacts Personally Identifiable Information (PII) like credit card numbers, addresses, and full names before data is stored or processed for sentiment analysis.
How does CustomerXP handle audio transcription accuracy?
We use a proprietary ensemble of speech-to-text models optimized for various accents and technical jargon. Accuracy typically exceeds 95%, and our sentiment engine is trained to understand context even when minor transcription errors occur.

Hear the
Whole Truth.

Join global organizations using CustomerXP to transform unstructured noise into clear, actionable revenue intelligence.

Request Personal Demo