Transforming customer feedback into
Understanding the changing needs of your customers is key to driving your business forward. It’s now easier than ever to find out the exact wants and needs of your customers. We offer businesses an affordable, scalable and highly accurate set of tools that allow you to isolate the feedback that matters the most.
why work with us?
Gain a 360° Customer View
Through the use of our platform you can, for the first time ever, have a full view of your feedback.
Anticipate Needs Quickly
Easily identify the top wants & needs direct from your customers, staff and others.
Improve Your Processes
Pinpoint and action consistent feedback related to your company processes.
Give your qual data a measurable metric for side by side comparison with your quant results.
Our scalable, friendly platform can automatically gather data from the internet for you or can easily integrate with your own storage solutions.
Simply pass through your free text customer feedback and our platform will start to break it apart isolating the sentiment of key topics being discussed.
If needed, our team of expert designers can work with you to produce dynamic dashboards featuring the latest in data visualisation techniques.
Quickly pinpoint actionable insights from your data allowing your team to get to work utilising the feedback to improve your offering.
INDUSTRIES WE’RE IMPROVING
The impact of the current epidemic has not escaped us at Hertzian. We, like so many others, have had to…
Hertzian, with the support of Cornwall Trade and Investment, has taken another significant step in exporting its services globally this…
Following up from our feature as one of the UK’s top 5 leading AI projects & companies last year, we…