Turn Customer Noise into
Revenue & Growth.
Trusted by Local & Global Leaders
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Operational Intelligence,
Not Just Analytics.
CustomerXP doesn't just count interactions; it extracts high-resolution intent. We identify the specific revenue-blocking friction that legacy sentiment tools miss.
Intent Recognition
Go beyond 'positive' or 'negative'. Identify urgent buying signals or churn risks buried in unstructured noise.
Monetized Insights
Understand the exact financial impact of operational friction points across your entire customer base.
Inbound Sales
Hidden Intent
High Value
Friction Detected
Revenue Risk
Impact Analysis
£1,450 Opportunity Loss
"Customer requested Anniversary Suite. Staff stress response 'check website' blocked immediate conversion."
Unify Every Channel
We speak every language your customer uses. Hover to see how we extract value from the noise.
Phone
Transcription & Intent
Case Example
Detecting "Tone shift" in real-time allows managers to intervene before a customer hangs up.
Issue Clustering
Efficiency Boost
Auto-group 10,000+ support emails to find the specific product bug costing £5k daily.
Reviews
Public Sentiment
Brand Protection
Sensory AI detects defect patterns in Amazon reviews 2 weeks before standard reporting.
Surveys
The "Why" Analysis
Deep Learning
Automatically extract meaning from 50,000+ open-text NPS survey comments instantly.
EY Industry Sentiment Report
Discover how CustomerXP processed massive volumes of unstructured financial data to identify critical industry shifts for EY's global consulting practice.
Download PDF
Tailored Solutions
We solve high-stakes experience problems for leaders in housing, policy, and global finance.
Hotels & Resorts
Stop booking abandonment. Identify room defects and staff burnout in real-time to protect RevPAR.
Case StudyTravel & Transport
Map end-to-end passenger sentiment for Airlines, Rail, and Cruises to optimize global routes.
Case StudyGlobal Retail
Early sensing for product defects across E-commerce giants and high-street luxury brands.
Frequently Asked Questions
Does it work with non-English languages?
How long does integration take?
Can we set up custom alerts for specific keywords or events?
Hear the
Whole Truth.
Join global organizations using CustomerXP to transform unstructured noise into clear, actionable revenue intelligence.
Improve Public and Customer opinions in real-time.
Trusted by Local & Global Leaders
Operational Intelligence,
Not Just Analytics.
CustomerXP extracts high-resolution intent. We identify specific revenue-blocking friction that legacy sentiment tools miss, using intelligent data collection and AI.
Intent Recognition
Identify urgent buying signals or churn risks buried in unstructured noise instantly.
Impact Analysis
£1,450 Lost Revenue
"Customer requested Anniversary Suite. Staff stress response 'check website' blocked conversion."
EY Industry Sentiment Report
Discover how CustomerXP processed massive volumes of unstructured financial data to identify critical industry shifts for EY's global consulting practice.
Download PDF
Hear the
Whole Truth.
Join organizations using CustomerXP to transform complex feedback into clear, actionable revenue intelligence.
Request Personal Demo