Online Community

Master your Online Community.


Revolutionizing Industries through AI-Powered Machine Learning since 2015

Hertzian

Master your online community.

Revolutionizing Industries through AI-Powered Machine Learning since 2015

Customer feedback

Measure Community
Sentiment

Analyse community feedback to understand how your customers feel.
Magnifying glass

Quantify Problem Areas

Locate the biggest issues affecting your product or service.
Trends in digital community

Understand What's
Working

Get ahead of the trends building within your digital community.
Change effectiveness graph

Track The Impact
of Change

Track change effectiveness and increase the visibility of customer opinion.

See Our Platform In Action!

Curious about the UK's response to Working from Home during the Pandemic? Read our brand new report looking at Twitter data from the last 12 months.

READ OUR LATEST REPORT

Our Platform

How we work with you
1

Data Collection

Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.

Centralised collection of interactions
2

Understanding the Conversation

Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.

AI platform
3

Analysing Each Interaction

Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.

Data insights
4

Providing Real Results

Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.

Data visualisation
LEARN MORE ABOUT OUR PLATFORM

Use Cases

Good Customer experience

Customer Experience

Build a 360° CX view of your service and understand pain points throughout your customer journey.
Product Improvement

Product Improvement

Quickly locate issues with your product or service and track improvements once changes are made.
Community Management

Community Management

Unify all of your community engagements into one place and see key conversations.
Competitor Benchmarking

Competitor Benchmarking

Measure your sentiment and other retention metrics against key competitors.

Who we have worked with

We have worked with a wide range of amazing leaders and innovators around the world, helping them unify their digital communities to find real insights.
Ubisoft
Pinewood
Jagex
Orcha
Picker

From Our Blog

Hertzian Team
ChatGPT Interviews Hertzian's CEO
Hertzian CEO Christopher Weavill asked ChatGPT to interview him and ask 10 difficult questions for the CEO of a tech company. Read the article below to see how Chris answered all of ChatGPT's questions and learn some insider info on Hertzian.
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Hertzian Team
Hertzian's Academy of AI
We are extremely excited to announce the ‘Hertzian Academy of AI’. For years we have strived to position Cornwall as a global leader in digital skills and AI, with Hertzian leading this initiative. We believe that with the rapid advancements in AI, putting Cornwall as a leader of digital technology can result in economic growth and development opportunities.
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Hertzian Team
Getting to know Hertzian
Founded in 2015, we are a fast-growing artificial intelligence (AI) company that filters free-text so you don’t have to. Growing from the Falmouth University Launchpad Incubator, we have been able to expand our rich skillset into the friendly team we have today. Our development team is highly trained in Data Analytics, Infographics, Big Data, Data Aggregation, Web Applications, and Natural Language Processing. Whatever the weather, we have got you covered.
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Change The Way You See Your Community.
TAKE THE FIRST STEP
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Customer Experience

Product Improvement

Community Management

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