Analyse your customer interactions across all of your community channels to understand what is and isn't working.
Understanding the changing needs of your customers is key to driving your business forward.
Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.
Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.
Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.
Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.