Online Community

Master your Online Community.

Insights Begin with Listening
Est 2015

Hertzian - The AI Engine for Human Feedback
Since 2015 Building AI since before ChatGPT

Turn Noise Into
Actionable Intelligence.

The world speaks in unstructured data. Hertzian's AI engine listens, understands, and structures millions of feedback points instantly giving you the clarity to build better products and happier communities.

National AI Awards

National AI Awards

Winner 2024

Nominee 2025

UK Government

UK Government

Top 5 UK AI Companies

& Projects 2020

Interceltic Startup Challenge

Interceltic Business

Winner 2025

Cornish Representative

Trusted by

See Our Platform In Action!

Curious about the UK's response to Working from Home during the Pandemic? Read our brand new report looking at Twitter data from the last 12 months.

READ OUR LATEST REPORT

Our Platform

How we work with you
1

Data Collection

Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.

Centralised collection of interactions
2

Understanding the Conversation

Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.

AI platform
3

Analysing Each Interaction

Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.

Data insights
4

Providing Real Results

Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.

Data visualisation
LEARN MORE ABOUT OUR PLATFORM
Customer feedback

Measure Community
Sentiment

Analyse community feedback to understand how your customers feel.
Magnifying glass

Quantify Problem Areas

Locate the biggest issues affecting your product or service.
Trends in digital community

Understand What's
Working

Get ahead of the trends building within your digital community.
Change effectiveness graph

Track The Impact
of Change

Track change effectiveness and increase the visibility of customer opinion.

Use Cases

Good Customer experience

Customer Experience

Build a 360° CX view of your service and understand pain points throughout your customer journey.
Product Improvement

Product Improvement

Quickly locate issues with your product or service and track improvements once changes are made.
Community Management

Community Management

Unify all of your community engagements into one place and see key conversations.
Competitor Benchmarking

Competitor Benchmarking

Measure your sentiment and other retention metrics against key competitors.

From Our Blog

Hertzian Team
From Cornwall to Downing Street, our CEO joined local leaders to discuss the future of the county with the Chancellor of the Exchequer. Representing not just Hertzian but Cornwall’s wider tech ecosystem, the meeting marked a significant moment for regional innovation. In this post, we explore what was discussed, why Cornwall’s voice matters at a national level, and how moments like this can help shape a more sustainable, commercially driven future for the region.
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Hertzian Team
Together, Hertzian and Cornwall FA are committed to creating a thriving, inclusive, and safe environment for football enthusiasts across the region. By combining Hertzian's cutting-edge AI technology with Cornwall FA's commitment to grassroots football, this partnership seeks to enrich the experience for players, coaches, referees, and fans alike. Hertzian is proud to invest in the future of football in Cornwall and looks forward to creating lasting opportunities for all involved.
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Hertzian Team
We’re thrilled to share that Hertzian was recognised at this year’s Tech South West Awards, where we were finalists in two categories: Best Application of AI and Tech Company of the Year. We were highly commended for Tech Company of the Year, which is a fantastic reflection of all the hard work and innovation our team has put in over the past year.
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Change The Way You See Your Community.
TAKE THE FIRST STEP
CONTACT US