Online Community

Master your Online Community.


Revolutionizing Industries through AI-Powered Machine Learning since 2015

Hertzian

Master your online community.

Revolutionizing Industries through AI-Powered Machine Learning since 2015

Customer feedback

Measure Community
Sentiment

Analyse community feedback to understand how your customers feel.
Magnifying glass

Quantify Problem Areas

Locate the biggest issues affecting your product or service.
Trends in digital community

Understand What's
Working

Get ahead of the trends building within your digital community.
Change effectiveness graph

Track The Impact
of Change

Track change effectiveness and increase the visibility of customer opinion.

See Our Platform In Action!

Curious about the UK's response to Working from Home during the Pandemic? Read our brand new report looking at Twitter data from the last 12 months.

READ OUR LATEST REPORT

Our Platform

How we work with you
1

Data Collection

Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.

Centralised collection of interactions
2

Understanding the Conversation

Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.

AI platform
3

Analysing Each Interaction

Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.

Data insights
4

Providing Real Results

Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.

Data visualisation
LEARN MORE ABOUT OUR PLATFORM

Use Cases

Good Customer experience

Customer Experience

Build a 360° CX view of your service and understand pain points throughout your customer journey.
Product Improvement

Product Improvement

Quickly locate issues with your product or service and track improvements once changes are made.
Community Management

Community Management

Unify all of your community engagements into one place and see key conversations.
Competitor Benchmarking

Competitor Benchmarking

Measure your sentiment and other retention metrics against key competitors.

Who we have worked with

We have worked with a wide range of amazing leaders and innovators around the world, helping them unify their digital communities to find real insights.
Ubisoft
Pinewood
Jagex
Orcha
Picker

From Our Blog

Hertzian Team
We’re thrilled to share that Hertzian was recognised at this year’s Tech South West Awards, where we were finalists in two categories: Best Application of AI and Tech Company of the Year. We were highly commended for Tech Company of the Year, which is a fantastic reflection of all the hard work and innovation our team has put in over the past year.
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Hertzian Team
A closer look at what has allegedly happened in EY India and the impact on the financial services sector. At CustomerXP, we specialise in data-driven insights, providing an objective look at industry sentiment. This report explores how the tragic passing of Anna Sebastian, a young Audit and Assurance Executive at EY's Pune (India) office in July 2024, has affected the sentiment within the accountancy sector. We aim to analyse the impact this event has had on the sentiment surrounding EY and the broader accountancy industry. However, it’s essential to note that this report does not investigate the circumstances of the incident; instead, it solely examines its influence on public perception and sentiment within the sector.
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Hertzian Team
Hertzian CEO Christopher Weavill asked ChatGPT to interview him and ask 10 difficult questions for the CEO of a tech company. Read the article below to see how Chris answered all of ChatGPT's questions and learn some insider info on Hertzian.
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Change The Way You See Your Community.
TAKE THE FIRST STEP
CONTACT US