Master your Online Community.

Analyse your customer interactions across all of your community channels to understand what is and isn't working.

Master your online community.

Understanding the changing needs of your customers is key to driving your business forward.

Measure Community
Sentiment

Analyse community feedback to understand how your customers feel.

Quantify Problem Areas

Locate the biggest issues affecting your product or service.

Understand What's
Working

Get ahead of the trends building within your digital community.

Track The Impact
of Change

Track change effectiveness and increase the visibility of customer opinion.

See Our Platform In Action!

Curious about the UK's response to Working from Home during the Pandemic? Read our brand new report looking at Twitter data from the last 12 months.

READ OUR LATEST REPORT

Our Platform

How we work with you
1

Data Collection

Working alongside you, our platform can go to where your customers are, creating a centralised collection of all your free-text customer interactions.

2

Understanding the Conversation

Our AI platform can be trained on your data, allowing the underlying systems to understand the context of the discussion taking place within your customer data.

3

Analysing Each Interaction

Each comment inside our system is assigned key retention metrics including sentiment and subject discussion area providing easy recall at any time.

4

Providing Real Results

Compiled together, the results from our
platform provide you with a full picture of the customer opinion of your product or service.

LEARN MORE ABOUT OUR PLATFORM

Use Cases

Customer Experience

Build a 360° CX view of your service and understand pain points throughout your customer journey.

Product Improvement

Quickly locate issues with your product or service and track improvements once changes are made.

Community Management

Unify all of your community engagements into one place and see key conversations.

Competitor Benchmarking

Measure your sentiment and other retention metrics against key competitors.

Who we have worked with

We have worked with a wide range of amazing leaders and innovators around the world, helping them unify their digital communities to find real insights.

From Our Blog

Announcing the release of our brand new report examining the UK’s reaction to enforced Working from Home during the COVID-19 Pandemic.
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We’re very happy to (finally) reveal our new website featuring our new branding for Hertzian.
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Alongside the launch of our new website, we’re pleased to announce that we are also looking for two new team members to join us here at Hertzian.
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Change The Way You See Your Community.
TAKE THE FIRST STEP