CustomerXP | Industry Solutions Coming Soon

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Tailored Intelligence
Coming Soon.

We are currently building dedicated deep-dives for our sector-specific solutions. While these pages are being polished, our AI engine is already fully operational and ready to deploy for your industry.

Hotels

Education

Public Sector

Retail

Travel

Sports

Don't wait for the webpage.

Our solutions team can walk you through a personalized demo of your specific industry use case today.

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The Hendra Result | CustomerXP Case Study

Transforming Guest Data
into Operational ROI.

Hendra Holiday Park leveraged automated intelligence to transform guest feedback into a competitive advantage, focusing on sales conversion, quality assurance, and proactive retention.

Growth

Revenue Increase

100%

Automated QA

10,000+

Emails, Calls & Surveys Analysed

92%+

Analysis Accuracy

The Intelligence Shift

Moving from manual sampling to 100% visibility

Traditional Sampling

Manual QA

Previously, Hendra relied on managers to manually listen to calls. Due to volume, only 1% of interactions were audited. Training gaps and lost sales went undetected for weeks.

Fragmented Oversight

CustomerXP

Full-Spectrum Engine

By transcribing and analyzing 100% of calls and emails, the engine automates quality scoring and flags high-intent sales opportunities instantly.

Continuous Quality Improvement

Sales Recovery

Real-time Recovery Alert

Hendra uses the engine to catch "Closing Failures." Below is an example of a high-value inquiry that was nearly lost due to peak-hour friction, before the system triggered a recovery.

Scenario: A guest calls about a premium lodge booking but has a specific objection regarding amenities.

Transcript Analysis

Objection Unresolved

Guest

Staff

Recovery Escalation

High-Intent Sale at Risk (£2,450.00)

Issue: Dismissive language on specific product objection. Alert sent to Reservations Manager for immediate call-back.

Service Quality Clustering

Accommodation / Heating

Urgent +18%

Connectivity

Optimized

Quality Control

Proactive Guest Retention

Instead of waiting for a negative review on Google, Hendra uses the engine to spot "Micro-Trends." By identifying mentions of heating issues in specific zones across call logs and internal surveys, the maintenance team can resolve the root cause before the next guest arrives.

The Hendra Outcome

By eliminating data silos and automating the analysis of every voice, Hendra Holiday Park secured an increase in booking efficiency and ensured 100% of their guest interactions are high-quality.

Omnichannel Quality

Unified visibility across phones, emails, and third-party reviews, ensuring every staff interaction meets the brand standard.

Proactive Retention

Identifying and resolving guest dissatisfaction in real-time, preventing churn and protecting the park's online reputation.

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Tailored Intelligence Coming Soon.