Customer Insights Pricing
Turn customer feedback into actionable insights. Choose the plan that scales with your business.
Great for monitoring your own brand
or £1,176 annually (upfront)
Review / social media monitoring and basic sentiment analysis.
- Review aggregation (3 channels)
- Customer Sentiment Analysis
- Single dashboard
- Toxicity Analysis
- Custom searches
- Automated Alerts
- 2 Logins & Licenses
- Email support
Great for making data-led decisions
or £4,788 annually (upfront)
Survey management, advanced reporting, and AI insights.
- Everything in Starter
- Guest survey creation
- White-label surveys
- Multi-level reporting
- AI-powered recommendations
- CustomerXP Agent (Tick box)
- Market & Competitor Analysis
- API access
- 5 Logins & Licenses
- Priority support
Great for board reporting & multiple channels
or £17,988 annually (upfront)
Full platform with advanced integrations and AI.
- Everything in Growth
- Unlimited Logins & Licenses
- Automated reports
- Customer personas & behaviours
- 100+ language support
- Model Context Protocol
- Chatbot (AI)
- Custom integrations
- API access
- Dedicated support & QBRs
For large businesses with custom requirements
From £1,499 to £10,000+
Fully customized platform with dedicated infrastructure.
- Everything in Enterprise
- Custom data pipelines
- White-label solution
- Dedicated infrastructure
- Premium support
- Strategic consulting
Proprietary AI Technology
Hertzian uses proprietary AI models with 92%+ accuracy, tailored to your industry and use case. Our technology is built in-house and does not rely on OpenAI or Anthropic services. Get industry-specific insights without generic models.
Detailed Feature Comparison
| Feature | Starter | Growth | Enterprise | Corporate |
|---|---|---|---|---|
| Review Channels | 3 | Unlimited | Unlimited | Unlimited |
| Customer Sentiment Analysis | ✓ | Advanced | Advanced (92%+) | Advanced (92%+) |
| Guest Surveys | — | ✓ | Custom | Custom |
| Multi-level Reporting | — | ✓ | ✓ | ✓ |
| Language Support | English | English | ||
| Market & Competitor Analysis | — | ✓ | ✓ | ✓ |
| Model Context Protocol | — | — | ✓ | ✓ |
| CustomerXP Agent | — | ✓ | ✓ | ✓ |
| Chatbot | — | — | ✓ | ✓ |
| Custom Integrations | — | — | ✓ | ✓ |
| API Access | — | ✓ | ✓ | ✓ |
| Logins & Licenses | 2 | 5 | Unlimited | Unlimited |
| Support | Priority | Premium | Premium+ |
Frequently Asked Questions
Yes! Growth plan customers get a 14-day free trial with full access to all features. No credit card required to start.
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle, and we'll prorate any charges.
Hertzian uses proprietary AI models with 92%+ accuracy that are tailored to your specific industry and use case. Our technology is built in-house and does NOT rely on OpenAI or Anthropic services. This means you get industry-specific insights from models trained on relevant data, not generic LLMs.
Starter: Email support during business hours. Growth: Priority support with dedicated assistance. Enterprise: Premium support with dedicated account manager and quarterly business reviews. Corporate: Premium support plus strategic consulting.
Model Context Protocol is an advanced AI feature available on Enterprise and Corporate plans that allows bidirectional communication between your systems and Hertzian's AI engine. This enables real-time context sharing and more accurate, contextual insights.
CustomerXP Agent is an intelligent AI assistant available on Growth (optional), Enterprise and Corporate plans. It helps you interact with your customer data through natural language queries, generate insights automatically, and make data-driven decisions faster.
Logins are the number of user accounts that can access Hertzian. Licenses determine the number of active users. Your plan includes a set number of logins & licenses - starter includes 2, growth includes 5, and enterprise/corporate plans offer unlimited.
Ready to transform your customer insights?
Join leading brands that use Hertzian to understand their customers better and make smarter business decisions.
